Help
[vc_row wrap_container=”yes” css=”.vc_custom_1694417374498{padding-top: 60px !important;}” conditional_render=”%5B%7B%22value_role%22%3A%22administrator%22%7D%5D” el_id=”FAQS”][vc_column][porto_ultimate_heading main_heading=”FAQS” main_heading_color=”#21293c” alignment=”{“xl“:“left“}” main_heading_font_weight=”700″ main_heading_font_size=”19″ main_heading_porto_typography=”{“family“:“Default“,“variant“:“700“,“font_size“:“32“,“line_height“:““,“letter_spacing“:““,“text_transform“:““}”][/porto_ultimate_heading][vc_toggle title=”Do we have a storefront?” open=”true” el_id=”FAQ-about-E-Tax-Invoice”]Currently, Bwave.Bkk only operates exclusively online. You can explore our latest collections and make purchases on our website.[/vc_toggle][vc_toggle title=”How do I place an order?”]Placing an order with Bwave.Bkk is easy. Simply browse our online store, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your order.[/vc_toggle][vc_toggle title=”Payment Methods”]On bwavebkk.com we accept the following payment options:
[/vc_toggle][vc_toggle title=”What are the shipping options?”]This is the following channels we ship our products.
- Orders are shipped by Kerry Express and ThaiPost
- Orders are shipped on business days only. Business days are Monday to Friday,9am – 6pm, excluding national holidays in Thailand.
[/vc_toggle][vc_toggle title=”Shipping system”]Orders are shipped on business days only. Business days are Monday to Friday, 9am – 6pm, excluding national holidays in Thailand. All deliveries must be signed upon receipt.[/vc_toggle][/vc_column][/vc_row][vc_row wrap_container=”yes” css=”.vc_custom_1694417389594{padding-top: 60px !important;padding-bottom: 60px !important;}” conditional_render=”%5B%7B%22value_role%22%3A%22administrator%22%7D%5D” el_id=”FIND-BY-CATEGORY”][vc_column][porto_ultimate_heading main_heading=”FIND BY CATEGORY” main_heading_color=”#21293c” alignment=”{“xl“:“left“}” main_heading_font_weight=”700″ main_heading_font_size=”19″ main_heading_porto_typography=”{“family“:“Default“,“variant“:“700“,“font_size“:“32“,“line_height“:““,“letter_spacing“:““,“text_transform“:““}”][/porto_ultimate_heading][vc_toggle title=”How can I track my order?” open=”true”]To track your order, log in to your account and visit the “Order History” section. Select your order, and you will find a tracking number and a link to our tracking portal.[/vc_toggle][vc_toggle title=”Return / Refund / Exchange”]Our company would like to notify the refund policy to establish an agreement and create understanding regarding the use of the website’s services. For detailed information, please visit our Returns and Refunds page.[/vc_toggle][vc_toggle title=”How long does it take to process a refund?”]Refunds typically take 3-5 business days to process, depending on your payment provider. You can find more information on our Returns and Refunds page.[/vc_toggle][vc_toggle title=”Where can I find product details and sizing information?”]You can find detailed product descriptions, sizing guides, and care instructions on each product page. If you have further questions, please contact our customer support team.[/vc_toggle][vc_toggle title=”Promotion / Event”]We regularly offer promotions, discounts, and special offers to our customers. To stay updated on our latest deals, subscribe to our newsletter or follow us on Instagram.[/vc_toggle][/vc_column][/vc_row][vc_row wrap_container=”yes” conditional_render=”%5B%7B%22value_role%22%3A%22administrator%22%7D%5D” css=”.vc_custom_1694415691837{padding-bottom: 60px !important;}”][vc_column width=”1/2″][porto_ultimate_heading main_heading=”CAN’T FIND YOUR PROBLEM? MAIL TO US!” main_heading_color=”#21293c” alignment=”{“xl“:“left“}” main_heading_font_weight=”700″ main_heading_font_size=”19″ main_heading_porto_typography=”{“family“:“Default“,“variant“:“700“,“font_size“:“32“,“line_height“:““,“letter_spacing“:““,“text_transform“:““}”][/porto_ultimate_heading][vc_column_text]