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FAQS
Currently, Bwave.Bkk only operates exclusively online. You can explore our latest collections and make purchases on our website.
Placing an order with Bwave.Bkk is easy. Simply browse our online store, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your order.
On bwavebkk.com we accept the following payment options:
This is the following channels we ship our products.
- Orders are shipped by Kerry Express and ThaiPost
- Orders are shipped on business days only. Business days are Monday to Friday,9am – 6pm, excluding national holidays in Thailand.
Orders are shipped on business days only. Business days are Monday to Friday, 9am – 6pm, excluding national holidays in Thailand. All deliveries must be signed upon receipt.
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To track your order, log in to your account and visit the “Order History” section. Select your order, and you will find a tracking number and a link to our tracking portal.
Our company would like to notify the refund policy to establish an agreement and create understanding regarding the use of the website’s services. For detailed information, please visit our Returns and Refunds page.
Refunds typically take 3-5 business days to process, depending on your payment provider. You can find more information on our Returns and Refunds page.
You can find detailed product descriptions, sizing guides, and care instructions on each product page. If you have further questions, please contact our customer support team.
We regularly offer promotions, discounts, and special offers to our customers. To stay updated on our latest deals, subscribe to our newsletter or follow us on Instagram.